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Company: Thrill Gifts LLC, a South Carolina limited liability company (“Thrill Gifts,” “we,” “us,” or “our”) · Address: 215 East Bay St, Charleston, SC 29401 · Site: www.thrillgifts.com · Contact: hello@thrillgifts.com · (854) 226-1600 · Effective Date: on posting · Last Updated: July 20, 2026
These Terms of Service (“Terms”) govern your use of the Site and your purchase, receipt, registration, redemption, booking, and use of the products and services we offer (together, the “Services”). We offer Services through two channels with different terms: a Direct Channel (sales to individual consumers) and a Corporate Channel (sales to businesses and partners for free redistribution). The terms that apply to your Service depend on the channel through which it was issued. By using the Site or purchasing, accepting, registering, redeeming, booking, or participating in any Experience, Experience Gift, or Gift Certificate, you agree to these Terms and to all applicable laws.
IMPORTANT — US CUSTOMERS: These Terms include an agreement to resolve most disputes through individual binding arbitration and a waiver of class actions and jury trials (Section 19). This does not apply to consumers in the EU/UK or other jurisdictions where such provisions are unenforceable against consumers. Please review Section 19 carefully; it affects your legal rights.
We may revise these Terms at any time by posting an updated version on the Site; material changes will be posted with a new “Last Updated” date. The updated Terms take effect when posted.
You must be 18 years of age or older to use the Site or purchase a Service. You may browse and purchase from anywhere in the world; Experiences take place at US locations, digital gifts are delivered worldwide, and physical gift boxes are mailed within the US only (Section 8). Recipients of a gifted Experience may include minors where the relevant Provider’s age and participation requirements permit; the adult purchaser and any accompanying adult remain responsible for compliance with the Provider’s requirements.
• Experience — an activity, event, lesson, or service made available for booking through the Site and delivered by an independent Provider.
• Provider — the independent third party that supplies and delivers an Experience. Providers are not owned by, affiliated with, or agents of Thrill Gifts.
• Experience Gift — a redeemable entitlement to a specific Experience, or to a choice of Experience within a designated collection, issued without any stated or denominated monetary value and storing no value electronically.
• Gift Certificate — a product issued in a stated U.S. dollar amount that may be applied toward the booking of Experiences through the Site, distributed through the Corporate Channel as described in Section 15.
• Certificate — the digital certificate (including its unique code) through which an Experience Gift or Gift Certificate is issued. The Certificate is the system of record for what was purchased, its channel of issuance, any applicable expiration, and its redemption status.
• Recipient — the individual who holds, and is entitled to redeem, an Experience Gift or Gift Certificate.
• Direct Channel — sales by Thrill Gifts to individual consumers, for personal use or as gifts, through the Site.
• Corporate Channel — sales by Thrill Gifts to businesses, organizations, and partners (“Corporate Customers”) that distribute the Services to their own employees, customers, or members at no charge to those individuals, as incentives, awards, or rewards.
• Promotional Product — an Experience Gift or Gift Certificate distributed to a Recipient through the Corporate Channel at no charge to that Recipient.
3.1 Thrill Gifts is the Merchant of Record. Thrill Gifts is the seller for every gift transaction on the Site: we are responsible for billing, for collecting and remitting applicable taxes on the sale, and we are the party shown on your payment statement. We sell the Experience to you as principal and arrange its delivery through a Provider.
3.2 The Provider delivers the Experience. The Experience itself is operated and delivered by an independent Provider under the Provider’s own terms and conditions and participant requirements — including venue, safety, and any age or health requirements — which may include a separate waiver or release that you must sign before participating. Provider terms apply to the Experience; these Terms apply to the purchase, the Certificate, redemption, and booking.
3.3 Allocation of responsibility. Thrill Gifts is responsible for matters within our control — issuance, redemption, booking, and honoring valid Experience Gifts and Gift Certificates. To the fullest extent permitted by law, Thrill Gifts is not responsible for the acts or omissions of any Provider in delivering an Experience, makes no warranties regarding any Provider or Experience, and you agree to look solely to the relevant Provider for matters arising out of the conduct or delivery of the Experience itself. Providers may or may not carry liability or property insurance, and your participation may not be covered by any such insurance.
4.1 What an Experience Gift is. An Experience Gift entitles the Recipient to a specific Experience identified at issuance (for example, a hot air balloon flight for one in a stated location), or to a choice of Experience within a designated collection. Experience Gifts are not issued in, and do not represent, any stated dollar amount, and the Recipient is not shown a price for the underlying Experience. Experience Gifts store no value electronically, and value cannot be added to or deducted from them.
4.2 Single-merchant redemption; no cash. Experience Gifts are redeemable only through the Site and only for Experiences we offer. They cannot be redeemed or exchanged directly with any Provider or other party, and cannot be redeemed for cash except to the limited extent required by applicable state or federal law (Section 10).
4.3 Expiration depends on channel. An Experience Gift issued through the Direct Channel — purchased by or for an individual consumer — does not expire. An Experience Gift issued through the Corporate Channel as a Promotional Product is subject to the expiration provided in Section 15.
4.4 Twelve-month price guarantee; later redemptions. Regardless of channel, we hold the specific Experience associated with your Experience Gift at no additional cost for twelve (12) months from the date of original issuance. Because the availability, type, and price of Experiences change over time, any Experience Gift redeemed more than twelve (12) months after issuance is subject to the then-current availability of the specific Experience, and the Recipient is responsible for paying any increase in the price of that Experience at the time of redemption. If the specific Experience is no longer available, the Recipient may apply the Experience Gift toward another then-available Experience of equal or lesser value, or may exchange it under Section 7. An Experience Gift remains an entitlement to an Experience at all times; it does not convert into, and is not, a stored dollar balance. (This price guarantee does not extend an applicable expiration date under Section 15.)
4.5 How to redeem. To redeem, the Recipient enters the unique Certificate code on the Site, creates or signs in to an account, accepts these Terms, and completes the booking steps. Optional add-ons or upgrades offered with an Experience require separate payment by another method.
4.6 Sales final; cooling-off. Except as provided in Section 9 (“Returns, Refunds and Cancellation”), all sales of Experience Gifts are final. A Recipient may exchange an Experience Gift under Section 7.
5.1 What a Gift Certificate is. A Gift Certificate is issued in a stated U.S. dollar amount that may be applied toward booking Experiences through the Site. Gift Certificates are distributed through the Corporate Channel (Section 15) and are not sold directly to individual consumers. A Gift Certificate may be redeemed in full or in part; any remaining balance stays available in the Recipient’s account toward future Experience bookings. If a chosen Experience costs more than the available balance, the Recipient pays the difference by another method.
5.2 Single-merchant redemption; no cash. Gift Certificates are redeemable only through the Site for Experiences we offer, are not redeemable directly with any Provider or other party, and are not redeemable or exchangeable for cash except to the limited extent required by applicable state or federal law (Section 10). Value cannot be added to a Gift Certificate, and value is reduced only through redemption. No inactivity, dormancy, or service fees apply to any Gift Certificate, and its value is never reduced by fees.
5.3 Expiration. Gift Certificates issued through the Corporate Channel as Promotional Products are subject to the expiration provided in Section 15. A Gift Certificate for which value was paid by or on behalf of the Recipient does not expire except as permitted by applicable law.
5.4 Sales final. Except as provided in Section 9, and except where applicable law provides otherwise, all sales of Gift Certificates are final.
6.1 Prices. All prices are stated and charged in U.S. dollars. Prices, the selection of Experiences, and Experience descriptions may change at any time without notice. We use commercially reasonable efforts to keep the Site accurate, but the Site may contain errors or omissions, and the Provider is ultimately responsible for the accuracy of an Experience’s description, location, duration, participant requirements, and restrictions. Images and descriptions are illustrative and may not reflect the actual Experience.
6.2 Payment processing. Payment is processed by Stripe (Visa, Mastercard, American Express, Discover). We do not store full card numbers. The charged amount is verified server-side.
6.3 Physical order fees. Physical gift-box orders include a flat $9.95 US shipping fee and a gift-pack fee as displayed at checkout. Physical orders ship within the US only.
6.4 Taxes. As Merchant of Record, Thrill Gifts collects and remits applicable taxes on the sale.
A Recipient may exchange an unredeemed Experience Gift or Gift Certificate — or one that has been redeemed but not yet booked — at any time, free of charge, by contacting us or through the Site. If the Recipient exchanges for a more expensive Experience, the Recipient pays the difference. If the Recipient exchanges an Experience Gift, the exchange is for another Experience of equal or lesser value; an Experience Gift does not carry or produce a dollar balance. If the Recipient exchanges or partially applies a Gift Certificate, any remaining Gift Certificate balance is held in the Recipient’s account and may be applied only toward future Experience bookings through the Site; such balances are not redeemable for cash except to the limited extent required by applicable law. An exchange does not extend any applicable expiration date under Section 15.
8.1 Delivery. Digital gifts are delivered by email (and text message where available) worldwide; physical gift boxes are mailed within the US only. Redemption and booking are made through the Certificate; availability and confirmation depend on the Provider.
8.2 Lost or stolen. Each gift is delivered as a unique Certificate code, which is the system of record. If you lose access, contact us and — after we verify you — we can resend it. If a code is reported stolen or compromised and has not yet been redeemed, we can void it and issue a replacement. We are not liable for value already redeemed by an unauthorized party before we are notified; like cash, a redeemed or booked Experience generally cannot be reversed. Please report any loss or suspected theft promptly.
8.3 SMS / text message delivery. If you choose to have a gift delivered by text message, you confirm that you have the recipient’s consent to receive it. We send a single, one-time transactional SMS to the recipient (a redemption link and Certificate code) — no recurring or marketing texts. The recipient can reply STOP to opt out at any time, or HELP for help; message and data rates may apply. SMS delivery is available for US mobile numbers only; if a text cannot be delivered, we fall back to email. See our Privacy Policy for how we handle phone numbers and consent.
9.1 Experience Gifts. An unused Experience Gift may be returned by the original purchaser for a full refund within thirty (30) days of the original purchase, to the original payment method.
9.2 Gift Certificates. Gift Certificates are non-refundable and all sales are final, except where applicable state or federal law requires otherwise.
9.3 How refunds are made. All refunds must be requested by, and will be made only to, the original purchaser, using the original payment method. If a Service has been registered or delivered to someone other than the purchaser, that Recipient must authorize the refund to the purchaser. No refunds are available once an Experience has been booked.
9.4 Booking, cancellation, and rescheduling. Once an Experience is booked and you have received a booking confirmation, any cancellation or rescheduling is governed by the cancellation and rescheduling policy listed for that specific Experience. If you fail to appear at a booked Experience, or fail to cancel or rebook in accordance with that policy, (i) we will have no further obligation to you, (ii) you will not be entitled to a refund or exchange, and (iii) the Experience will be treated as fully redeemed and booked.
9.5 Weather. Some Experiences are weather-dependent. You should not assume that weather will result in cancellation; always confirm conditions with the Provider. If you fail to appear for a booked Experience that has not been cancelled, the Experience will be treated as fully redeemed, with no refund or exchange. If a Provider cancels an Experience due to weather, it will be rebooked subject to availability at no additional charge. We are not responsible for any costs you incur in connection with a cancelled Experience.
9.6 Add-ons. Any optional gift packaging, shipping, or protection products are non-refundable once delivered or provided.
9.7 EU/UK consumers. If you are a consumer in the EU or UK, you may have additional statutory rights, including a right of withdrawal for distance purchases, subject to the exception for leisure services contracted for a specific date or period.
We honor the cash redemption of a remaining Gift Certificate balance where, and to the extent, applicable state law requires it (for example, certain states require cash redemption of a small remaining balance upon the holder’s request). Requests may be made through our support channel at hello@thrillgifts.com. We do not otherwise redeem Services for cash. Experience Gifts carry no stated monetary value and are not subject to balance cash-out.
All Experiences are subject to availability and must be booked in advance per the Site’s requirements. We make no guarantee that any specific Experience will be available. If we withdraw, terminate, or no longer offer a specific Experience or location, the Recipient may exchange it for another then-available Experience of equal or lesser value under Section 7.
We intend Experience Gifts and Gift Certificates to make good gifts. You may transfer an Experience Gift or Gift Certificate to another person before an Experience is booked. Any transferee is bound by these Terms and by the Provider’s terms and participant requirements for the relevant Experience. Resale of Certificates without our written authorization is prohibited (Sections 13 and 15.3).
You may not misuse the Site, interfere with its operation or security, resell Certificates without authorization, or infringe our or our Providers’ intellectual-property rights. All Site content is owned by Thrill Gifts LLC or its licensors and may not be copied or exploited without permission.
Experience Gifts and Gift Certificates are registered to an account upon redemption. The Certificate and its code are the system of record for the gift, its channel, any expiration, and its status. You are responsible for maintaining the confidentiality of your account credentials and Certificate codes; Section 8.2 governs lost or stolen codes.
15.1 Purpose and eligibility. Businesses, organizations, and partners (“Corporate Customers”) may acquire Experience Gifts and Gift Certificates through the Corporate Channel for free, non-resale redistribution to the Corporate Customer’s own employees, customers, or members as incentives, awards, or rewards. Each Corporate Customer agrees that it (a) is not the owner of any Services it acquires, (b) will not itself use or redeem those Services, and (c) acquires them solely for distribution to Recipients at no charge to those Recipients.
15.2 Five-year expiration of Promotional Products. Experience Gifts and Gift Certificates distributed through the Corporate Channel as Promotional Products expire five (5) years from the date of issuance (a shorter period may be set for a specific promotion where disclosed on the Certificate). The expiration date will be disclosed clearly and conspicuously on the Promotional Product. These Corporate Channel terms govern over the general terms in Sections 4 and 5 with respect to expiration of Corporate Channel products.
15.3 No resale for value. A Corporate Customer may not sell or transfer Promotional Products to any individual for money or other value. If, under a separate written agreement, a Corporate Customer is authorized to resell Services to consumers for value, those resold Services are treated as Direct Channel products: they do not expire, the five-year expiration in Section 15.2 does not apply to them, and the consumer-facing terms in these Terms govern.
15.4 Separate identification. Corporate Channel Promotional Products are separately identified and coded (separate SKUs) and are distinct products from those offered through the Direct Channel. Direct Channel products are not subject to the Section 15.2 expiration.
15.5 Partner agreements. A Corporate Customer’s purchase may be governed by a separate written agreement, which carries the redistribution restrictions and disclosure obligations of this Section and controls over these Terms as to the Corporate Customer relationship in the event of a conflict.
The Site, the gifts, the Certificates, and the Services are provided “AS IS” and “AS AVAILABLE.” Experiences are operated by independent third-party Providers; Thrill Gifts does not provide the Experiences and makes no warranty as to their quality, safety, availability, or fitness for a particular purpose. To the fullest extent permitted by law, Thrill Gifts disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. This does not exclude any warranty or right that cannot be excluded under applicable law, including the mandatory consumer-protection rights of EU/UK consumers.
To the fullest extent permitted by law, Thrill Gifts and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from or related to your use of the Site or a gift. Thrill Gifts’ total aggregate liability for any claim arising out of or relating to a gift or these Terms is limited to the amount you paid for the gift giving rise to the claim.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited or excluded under applicable law. EU/UK and other consumers retain all mandatory statutory rights, which these Terms do not affect.
You agree to indemnify and hold harmless Thrill Gifts and its officers, employees, and agents from any claims, losses, liabilities, and reasonable expenses (including legal fees) arising from your misuse of the Site, your violation of these Terms, your infringement of any third-party right, or your unauthorized resale or transfer of a Certificate.
19.1 Governing law and venue. These Terms are governed by the laws of the State of South Carolina, USA, without regard to its conflict-of-laws rules. Subject to Section 19.2, the state and federal courts located in Charleston County, South Carolina have exclusive jurisdiction. Nothing in these Terms waives any non-waivable right or protection afforded to you under the consumer-protection or gift-certificate laws of the state in which you reside, which continue to apply where required by law. If you are a consumer resident in the EU or UK, you benefit from the mandatory protections of the law of your country of residence and may bring proceedings in your local courts; nothing here deprives you of those rights.
19.2 Individual binding arbitration (US customers). Any dispute arising out of or relating to these Terms or a gift will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring a qualifying claim in small-claims court. The Federal Arbitration Act governs this agreement to arbitrate. This Section 19.2 does not apply to consumers in the EU/UK or elsewhere where pre-dispute binding arbitration or class waivers are unenforceable against consumers.
19.3 Class-action and jury-trial waiver. You and Thrill Gifts agree that proceedings will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action, and each party waives any right to a jury trial, in each case to the extent permitted by law. If this class-action waiver is found unenforceable as to a claim, the arbitration agreement will not apply to that claim.
19.4 Opt-out. You may opt out of this arbitration agreement by emailing hello@thrillgifts.com within thirty (30) days of first accepting these Terms.
Changes. We may amend these Terms as described above. Severability. If any provision is found unenforceable, it will be severed and the remaining provisions will remain in effect. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, though this does not affect a Recipient’s rights under Sections 9 and 11. Electronic acceptance. Your use of the Site and acceptance of these Terms constitute a valid electronic signature under E-SIGN and UETA. Entire agreement. These Terms, together with the Privacy Policy, the Refund & Cancellation Policy, and any Corporate Customer agreement referenced here, are the entire agreement between you and Thrill Gifts regarding the Services. No third-party beneficiaries, except that Recipients become bound by these Terms upon redemption.
Contact: hello@thrillgifts.com · (854) 226-1600 · 215 East Bay St, Charleston, SC 29401
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